All your questions
about renting baby cots.

General

Why rent a baby bed instead of buying?

Baby beds, co-sleepers, and baby bouncers have a short lifespan . Renting allows you to adapt to your actual needs. It eliminates the question of whether a purchase is worthwhile for a limited time . Renting is financially advantageous and practical . Buying a solid wood bed is expensive. Reselling them isn't always easy, and throwing them away is no longer acceptable. Renting is a strong environmental commitment . What you don't want to keep is reused as much as possible by other customers, and we reduce the need to produce new furniture .


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Are the baby beds new?

Regarding rentals, all the cribs, co-sleepers, etc., offered on our site are new or like new. They are systematically inspectedand cleaned before being made available for rent and are refurbished on our premises. Some marks may remain, but they are barely visible to the naked eye. See our article dedicated to cleaning here.

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What are the conditions to validate my rental?

To confirm the rental of your baby bed, we always ask for a payment card (Visa, Mastercard) valid for the duration of the rental (proof of residence may be requested).

Rent lease

How to rent your baby bed, co-sleeper, etc.?

1. Go to the " RENT" 
. 2. Choose the category based on the item you are interested in.
3. Choose a finish (in the case of KERA cribs).
4. Select a subscription.

A window will open to finalize the contract, and you will be able to choose additional products (baby mattress, etc.).

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Is the subscription confirmation on the website "final"?

We offer you different subscriptions. You are bound for 3 months, at least, or more depending on your choice of subscription.

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Purchases of complementary products: 

By activating your subscription, you will receive an email with two promotional codes to use on our online stores.
Go to the " E-SHOPS " section in the menu; you will be redirected to our websites wookids.eu or abitare-kids.lu

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How do I manage my rental?

If you wish to modify your subscription, change your billing address, add a new payment method, etc., please contact us by email.

Rental of your baby bed, co-sleeping…

Is there a minimum or maximum rental period?

There is no maximum rental period . The minimum period is 3 months . Regardless of the subscription, it is automatically renewed month by month (unless you cancel it). ( Log in here and access the portal.)

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What happens at the end of my minimum commitment period?

The rental continues automatically month by month.
You can cancel the contract by logging into your account (log in here and access the portal).
In this case, we will arrange for the removal of your furniture. This will take between one and two weeks (after the end of the rental period).

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How do I end my subscription before the end of the rental contract?

Contact us via chat or email to inform us as soon as possible. 
You will then be required to pay an early termination fee, corresponding to the difference in rent between the actual rental period and the initial agreement. The furniture will then be removed within one to two weeks, on a date that suits you best.

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Can I buy the cot or co-sleeper that I am renting?

Yes it's possible. The sale price will be the recommended retail price less a 15% discount and the amounts actually paid during the rental.

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Do I have to wait until the end of the rental to request the purchase of the furniture?

No, it is possible at any time. The subscription ends when you purchase the furniture.

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What happens if I move during the tenancy?

If you move during your rental period, please inform us by email so we can keep the address of our items up to date. 
Take care when disassembling, transporting, and reassembling the furniture, as you are responsible for any damage that occurs during the move.

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Can I return furniture that does not suit?

This is possible if you are not satisfied with one of the items ordered and wish to return it.
The 14-day period is the minimum legal period.
OOKIRENT extends this period to 21 days, including delivery time. This means that the 21 days are calculated from the subscription date (when the rental order is confirmed on our website).

For example, if you confirm your subscription on September 3rd, you have until September 24th to exercise your right of withdrawal.

Please contact us by email to inform us as soon as possible. 

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If the furniture is not suitable for me, who pays the return shipping costs?

Return costs are free.

Payments

What are the forms of payment accepted ?

We accept Visa and Mastercard credit card payments .

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When will I be charged?

A monthly direct debit is set up and you will be debited every month depending on your subscription date.

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How do I update my payment details?

Log in here and access the portal.
You can update your payment method there.

Deliveries

Does the furniture come assembled?

The furniture is pre-assembled . Assembly is not arranged by OOKIRENT, but it is quick and easy . Assembly instructions are included with the furniture.

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What is the delivery date?

Following your order, we will send you an email with a link to track your delivery. The maximum delivery time is 10 business days . Delivery is made to the ground floor of your home.

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What are the shipping fees ?

Delivery and return at the end of the subscription are free and included in the price.

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Do you deliver throughout Europe?

Yes, we deliver to most EU countries. Deliveries to special areas such as islands are excluded .

Returns

What are the return costs at the end of the subscription?

Delivery and return at the end of the subscription are free and included in the price.

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Do I need to provide packaging for the return of my furniture?

A special wooden crate will be sent to you to safely prepare for the return of your furniture . Packing instructions will be included, and a designated space will be provided for each item in the crate. Once the furniture is ready for collection, an appointment will be scheduled.

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What happens if some parts are damaged?

If the damage corresponds to normal wear and tear of the furniture, no compensation will be required. 
If an item is more significantly damaged, you may be asked to pay additional compensation.