General conditions of service

Articles: designate all furniture and household appliances offered for sale or rental by the Company on the Site.
Order: designates the order(s) for Items for their rental or purchase, placed by the User with the Company on the Site, following the terms set out in these General Conditions.
Personal data: refers to all personal data provided by the User and allowing him to be identified or made identifiable, including the information communicated by the User when registering on the Site, or resulting from its use of the Site, and the processing conditions of which are defined in the confidentiality policy accessible at the following address https://www.wookids.eco/politique-de-confidentialite .
User: means any natural or legal person visiting the Site, and/or placing an Order on the Site and benefiting from the Services under the conditions and terms of these General Conditions.
Services: designate all rental and sales services offered on the Site, as defined in article 6.

The purpose of these General Conditions is to define the conditions and terms under which the Company makes its Site available to Users and offers its Services, detailed below.
The User undertakes, on each of his visits to the Site, to respect the General Conditions.

These General Conditions apply between the Company and the Users.

Access and use of the Site entails the User's acceptance of these General Conditions. These General Conditions are applicable for the entire duration of the User's visit and use of the Site as well as for the entire duration of the Order placed by the User.

As soon as he checks the box “ I have read and accept the General Conditions and I adhere to them without reservation ”, prior to each validation of an Order on the Site, the User expressly acknowledges having read and accept, without restriction or reservation, these General Conditions.

The Company reserves the right to modify these General Conditions at any time in order to take into account any legal, jurisprudential, editorial and/or technical developments.

In the event of substantial modifications, the Company will inform Users by any means and at least fifteen (15) days before their entry into force, so that the latter can become aware of the modifications and accept this new version.
 
In any case, the User is advised to regularly consult the General Conditions accessible at the address: https://www.wookids.eco/conditions-generales

The version of the General Conditions which prevails is the latest version available on the site.
 
The version applicable to an Order is that in force on the date the order is placed. Each new Order requires acceptance of the General Conditions in force by the User, which the latter acknowledges and accepts.

The equipment, supports and material means allowing access to the Site, their updates, proper operation and maintenance are the exclusive responsibility of the User.

The latter also covers the telecommunications costs incurred to access and consult the Site (cost of the internet service provider in particular). The User accepts without condition or reservation that use of the Site is under his sole responsibility.

To use the Site and the Services and place an Order for Items, Users must be at least 18 (eighteen) years old and have the legal capacity or authorization of a guardian or a guardian. curator or have the legal capacity to place an Order in the name and on behalf of their organization, if applicable. The Company cannot be held responsible in the event that the person who subscribes to an Order is not authorized by the legal representative of the organization.

6.1 Rental of Items

The Company offers on the Site the rental of new and used Items to the User, for a variable period of 3 to 18 months and under the conditions specific to each offer proposed on the Site.

It may also offer on the Site the rental of Items made available by third parties.

In this context, the Company will issue special rental conditions which must be accepted by the User where applicable. It is understood that the rental of an Item entails temporary enjoyment of it for the benefit of the User upon payment of rent.
 
6. 2 Purchase of Items

The Company also offers the sale of certain new and used Items on the Site.
It is understood that the purchase of an Item entails the transfer of ownership of the Item to the benefit of the User upon payment of a fixed sum.

7.1 Order

The User submits his Order according to the process in force on the Site, by selecting the Product(s) chosen, the rental period, the delivery address and the desired quantity.

7.2 Acceptance of the Order by the Company

The Customer may be required to provide the Company with the following supporting documents to validate the rental contract:
– Identity documents (valid identity card or passport);
- Bank details ;
– Proof of address less than 3 months old.

The Company authorizes itself to ask the customer for additional supporting documents if necessary to validate the subscription to the contract.

Failing compliance with the conditions specified above, the Customer will not be able to finalize his commitment to the rental contract.

The Company reserves the right to cancel any Order from a User with whom there is a dispute relating to the payment of a previous Order.

Furthermore, and despite acceptance of the Order by the Company, the latter reserves the right to cancel any Order if the User does not pay the additional costs linked to the delivery of the Items, under the conditions specified in the article 9.2.2 of these General Conditions or does not pay the amount of the deposit, requested in accordance with the terms specified in article 9.1 of these General Conditions.

The information provided by the User when placing the Order is binding on the latter.
 
In the event of an error in the wording of the recipient's contact details, the Company cannot be held responsible for the impossibility in which it may be unable to deliver the Items. The Company then confirms acceptance of its Order to the User at the email address that the User has communicated.

7.3. Organization of the service

The User understands and accepts that for any Order, whether it is a rental or purchase of Items, the Company will contact them within 72 (seventy-two) hours from receipt by the User of the Order validation email in order to organize the ordered service as well as its delivery.

If the User does not respond to this contact, despite the Company's attempts, within 8 (eight) days, the Order will be canceled by the Company. This procedure allows the Order to be definitively validated.

 
7.4 Availability of Items

Item offers are valid as long as they are visible on the Site and are subject to availability.

In the event of permanent unavailability of one or more Items ordered, the Company undertakes to inform the User as soon as possible.

The User may then, at their choice, request: (i) the replacement of the unavailable Item(s) with one or more Items of equivalent quality and price, or (ii) reimbursement of the amount paid for of the Order, this reimbursement occurring within thirty (30) days from receipt of the reimbursement request.

 
7.5 Formation of the rental contract

The rental contract is validly and definitively formed between the Parties from acceptance of the Order.

 
The User can choose the desired rental period, between 3 to 18 months. During this period, the User is bound by these General Conditions. The rental contract ends at the end of the rental or early termination under the conditions provided for in these General Conditions. Notwithstanding the above, the User understands and accepts that the rental contract will be validly and definitively formed once only:
– payment of the first month of rental;
– payment of the deposit made under the conditions referred to in article 9.1 of these General Conditions;
– for Orders which require specific delivery conditions, as referred to in article 9.2.2 hereof, payment of additional costs made under the conditions referred to in the above-mentioned article.

As part of the formation of the rental contract, the User will be able to access a dedicated “rental space”, where they can consult all current rental contracts, the duration of the rentals subscribed, the date from the end of the rental period.

Following validation of the Order, the User will receive by email a URL link allowing them to access this space.

During their first visit, the User must click on the link provided by the Company and follow the different steps indicated in order to access said space. As part of this first connection, the Company may request information from the User and in particular connection identifiers and passwords allowing them, subsequently, to connect to this space.

The User can request the deletion of their space and related information by sending an email to the address ookisent.by.wookids@wookids.eco.

8.1.

In the event of rental of Items, the User undertakes in particular to:
– Not sublet the Item or transfer its rights and obligations to a third party;
– Keep the Item in the same quality condition as when it was made available;
– Return the Item within the deadlines agreed upon in the Order and in these General Conditions;
– Pay the monthly payments due for the rental of an Item for the entire duration of the rental chosen by the User at the time of placing the Order, the amount of the rent being recalled in the Order summary sent by email by the Company.

It is understood that in the event of extension of the rental period under the conditions referred to in article 12 of these General Conditions, the User undertakes to pay the additional monthly payments. The User declares that he knows the Items well and takes them as they are and uses them in accordance with the agreed use.

The User also undertakes to pay all taxes and duties inherent to the rental of the Items (e.g. audiovisual tax).

The rented Items are the property of the Company or its partners, where applicable.
 
As such, they cannot be seized by third parties, and the User does not have the right to transfer them, sublet them or alienate them in any way whatsoever. The User cannot make any changes to the rented Items. 8.2.

In the event of purchasing Items, the User undertakes to pay the total price due under the Order as validated by him and recalled in the Order summary sent by email by the Company.

The User also undertakes to withdraw the Item under the conditions referred to in Article 11 hereof.

9.1 Deposit in the event of rental of an Item

9.1.1 In the event of rental of an Item, the User will be required to pay a deposit, in the amount of €150.

The deposit must be validated and paid by the User for the Order to be definitively confirmed by the Company.

To this end, the Company will send the User by email a link to proceed with the payment of this deposit. The User understands and accepts that while awaiting payment of the deposit, the Order is put on hold as well as delivery of the Item.

If the User fails to pay the deposit, the Company may cancel the Order, any sums having already been paid to the Company will be returned to the User.

 
9.1.2 The deposit may be retained by the Company under the conditions referred to in these General Conditions and in particular in the following cases:
– in full in the event of non-payment of one or more monthly payments, notwithstanding the provisions referred to in article 9.3.1 of these General Conditions;
– in full if the Item has not been returned within 7 (seven) days from the end date of the planned rental;
(i) up to the cost of repairing the Item if it is returned in damaged condition, if these are less than the amount of the deposit, (ii) in full if the costs of repairing the Item are higher or equal to the amount of the deposit, the amount of costs remaining in addition to the deposit also being the responsibility of the User, under the conditions provided for in article 13 hereof.

 
Before any retention of the deposit for the aforementioned reasons, the User will be notified by email to return the Item or restore it within 72 (seventy-two) hours.

 
In the absence of positive feedback, the Company will retain the deposit under the conditions specified above. 9.2 Prices of Services
 
9.2.1 The prices indicated are in Euro.

If a price were to appear in another currency, this amount would only have a purely indicative value. When placing the Order, the User may choose one of the payment methods provided for in Article 9.3 hereof and enter a possible promotional code from which they benefit.

 
9.2.2 Price of renting an Item

For each of the rental offers offered on the Site, the rent for the Items is that indicated on the Site.
 
This rent is total and includes all taxes and transport costs, delivery, removal of furniture and assembly included. The User understands and accepts that delivery costs are nevertheless not included in the rental price in the following cases:
the delivery of the Items is on an island.

In the hypotheses detailed above, the User understands and accepts that if he wishes to be delivered, he must pay additional costs for the benefit of the Company.
 
Verification of these delivery conditions is carried out when the Company makes contact with the User, under the conditions referred to in article 7.2 of these General Conditions, via a telephone call or by email within 72 (sixty -twelve) hours following the Order on the Site.
 
At that time, the Company informs the User of the amount of additional costs that the User will have to pay to definitively validate the Order. The additional delivery costs must then be validated by the User and paid by the User for the Order to be definitively confirmed by the Company.
 
The User can make payments of these costs under the same conditions as the purchase or rental of an Item. To this end, the Company will send the User a link by email to enable them to pay these fees. The User understands and accepts that while waiting for the payment of additional costs allowing delivery of the Item, the Order is put on hold as well as delivery of the Item.

If additional costs are not paid within a maximum period of 8 (eight) days from verification of the conditions provided for above, the Order will be canceled by the Company and any sums paid to the Company will be returned to the User. .
 
When the duration of the rental is changed, the monthly payments are adjusted and invoiced in accordance with the stipulations of article 12 below.
 
The price is adjusted to reach the total amount due. 9.2.3 Price of the purchase of an Item
 
The price is that indicated on the wookids.eu

This price includes all taxes, excluding transport costs (shipping costs are indicated separately and added to the price of the item). purchase of the Item).

The total purchase price of the Item is that indicated when the User validates the purchase of the Item on the Site, before the “double click” of confirmation, in accordance with the regulations in force.

 
9.3 Payment terms

  9.3.1 For the rental of an Item

For each of the rental offers offered on the Site, the User can pay the rent by credit card.
 
In any case, monthly rental payments are due at the end of the contractual term each month corresponding to the date of the order by the User.

The User will subsequently be deducted every month, on this same date. The first month of rental is paid by the User on the day of the order.

The second month of the rental and those that follow are debited from the User's bank card each month under the conditions specified above. The User is informed that in the event of late payment, including due to payment rejection for any reason whatsoever, for example if the User's bank card expires during the rental, the Company reserves the right to immediately demand all sums due to it, without prejudice to any other action that the Company may be entitled to take against the User.

In addition, in the event of non-payment by the User of a monthly payment, the contract is terminated purely and simply for the User's tors and grievances.

In this case, the User must immediately return all of the Items ordered within 7 days, under the conditions provided for in article 13 hereof. If the devices are not returned, users become liable for the purchase value of the rented items, as mentioned on the product pages of the items concerned. The User must keep the Company informed of any change of bank card or expiration of a bank card, at the latest 10 (ten) days before the next direct debit due date.

For any direct debit rejection for whatever reason, the Company reserves the right to pass on the costs incurred from such rejection to the User's next monthly payment, the cost being estimated at an amount of 8%.

 
9.3.2 For the purchase of an Item,

the User can pay by credit card or by bank transfer.
 
9.3.3 For any Order,

the User makes payment via the secure platform of the payment provider chosen by the Company, CHARGBEE, which has its own general conditions of use, which the User expressly acknowledges and accepts.

Payment for the Order by credit card or direct debit is entirely managed by CHARGEBEE via the ADYEN payment platform, the Company's payment provider, through its secure payment platform.

The Company does not intervene in the use of said service, which the User expressly acknowledges and accepts. By accepting these General Conditions when placing the Order, the User also agrees to be bound by the general conditions of use of the payment provider.
 
The User acknowledges and accepts that his bank details are kept by CHARGEBEE to proceed with (i) the one-time debit of the price of the Order, or (ii) the periodic debit of the rental price depending on the offer chosen, the Company does not retain them under any circumstances.
 
Notwithstanding the above, the User is informed that the Company may have the last 4 (four) digits and the validity date of their bank card for payment verification and fraud prevention purposes.

By choosing payment by credit card, the User's payment may be subject to 3D Secure verification.

3D Secure is an authentication payment system that guarantees the User optimal security when paying online. During payment, the User's bank verifies the identity of the card holder before validating the transaction.

110.1 In accordance with the provisions of the Consumer Code, the Consumer or non-professional User within the meaning of the Consumer Code (who acts for purposes which do not fall within the scope of his commercial, industrial, artisanal, liberal or agricultural) has a period of 14 (fourteen) days to exercise its right of withdrawal, without having to give reasons for its decision, this period running from the date of the order.

In order to take the delivery time into account, this period is extended to 21 days from the order date. After this period, no withdrawal request will be processed by the Company.

The consumer or non-professional User as defined above, who exercises his right of withdrawal, must inform the Company of his decision to withdraw by sending a declaration expressing his desire to withdraw, by email to the address ookisent.by.wookids@wookids.eco or by post to the following address: WOOGISTIC, Nádražní 1132/23 664 12 – Oslavany, Czech Republic.

This declaration must contain the following information:
– the name, first name(s) and address of the User;
– the number and date of the rental or purchase concerned;
– the reference(s) of the Article(s) concerned by the withdrawal.
If desired, the consumer or non-professional User may use the withdrawal form included in the appendix to the General Conditions.
 
The Company will send the consumer or non-professional User an acknowledgment of receipt of said withdrawal by email as soon as possible.
 
The Company has also implemented a simpler system, namely a cancellation button in the User's CHARGEBEE account.

10.2 The Company will reimburse the consumer or non-professional User for the totality of the sums paid under the withdrawn Order at the latest within 14 (fourteen) clear days from the date on which it is informed of the decision of the withdrawn Order. 'User to withdraw.
 
The reimbursement will be made by the Company by the same means used to place the Order.

The User understands and accepts that due to the specificities of the Service, the Items are delivered unassembled to the User by the Company.

The transfer of risks and liability relating to the Items occurs upon receipt of the Items delivered to the User.
 
From this date, the User will be solely responsible for the Items, as well as their use and any consequences that may result therefrom, under the conditions specified in article 14 hereof.

The Company undertakes to deliver the Items within one week from the order date.

At the end of the rental of an Item, the rental is not interrupted and the User can decide to:

– Extend the duration of the rental of the Item. By default, the contract will be tacitly renewed each month .
The customer may end his subscription at any time via a cancellation button in the User's CHARGEBEE account – Return the Item, according to the conditions provided for in article 13 of these General Conditions.
The customer must end their subscription at any time via a cancellation button in the User's CHARGEBEE account. An explanatory email will be sent 30 days before the end of the term. In all cases, no later than the day before the end of the initial rental period, the User must inform the Company of the option chosen.

13.1 At the end of the rental period, in the event of termination of the rental contract or in the event of exercising the right of withdrawal for any Order, the User is required to return the Items. To this end, the User must contact the company at ookisent.by.wookids@wookids.eco in order to agree on the date of collection of the Item from the User.

13.2 In the event of a delay in returning the Items, the User is responsible for any damage suffered by the Company.
 
In any case, any Item returned after the scheduled return date will be subject to additional invoicing payable by the User notwithstanding, where applicable, the retention of the deposit under the conditions specified in the article 9.1, and without prejudice to any damages to which the Company or any other interested third party could claim due to this delay.

The amount of this additional billing is calculated in proportion to the number of days of delay, based on the rental price of the Item(s) concerned, to which an increase of 10% is applied.

13.3. In the event of breakage, breakdown or damage to an Item due to imprudence, negligence, or the User's fault, the costs of repairing the Item incurred are the responsibility of the User.

If the Item cannot be repaired, the User will be liable to the Company for the purchase value of the Item, from which any rent already paid by the User to the Company will be deducted. rental of the Item. The User must, in all cases, return an Item in good working order that has suffered damage linked to normal use.

If, when the Item is taken back by the Company, a failure is noted, the repair costs incurred by the Company will be re-invoiced to the User, upon presentation of supporting documents. Depending on the amount of these costs, they may, where applicable, be deducted in whole or in part from the deposit paid by the User under the conditions referred to in article 9.1 of these General Conditions. In the event of theft, the Company must be immediately informed.

It is the sole responsibility and charge of the User to file a complaint and initiate a claim with their personal insurance company. The User must immediately provide proof to the Company. Monthly payments will continue to be deducted for the duration of the procedure until the Company has been fully compensated. A new Item may be sent to the User at their request once the User has been compensated for the damage caused by the theft of the Item. If the insurance company does not cover compensation, the User will be liable for the value of the stolen Item from which any rent already paid by the User to the Company for the rental of the Item will be deducted. . 13.4. The deposit will be returned provided that clause 13.3 is respected.

Upon delivery and until the return of the Items in the event of rental, the User becomes guardian of the rented Items and therefore assumes, with regard to third parties, the Company and himself, the responsibility relating to the Items. delivered, in accordance with current legislation.

Apart from the legal guarantee of conformity and hidden defects, the User therefore guarantees the Company against any claim or demand, resulting from both damage caused to property and damage caused to people, as a result of said Articles.

The User therefore undertakes to take out personal insurance relating to the rented Items.

Failing this, he will alone bear the consequences linked to the deterioration of said Articles. Any damage to a rented Item due to non-compliant use is invoiced to the User in accordance with the terms of article 13 above.

15.1  Without this list being exhaustive, the brands “WOOKIDS” and “OOKIRENT” as well as its derivatives and variations, its logos, the graphic charter, the layout, the information, the presentation and the content of the Site, are the property exclusive to the Company.

Any reproduction or representation, total or partial, of the Site or the elements composing it, such as brands, logos, graphic charter, layout, information, presentation and content of the Site, without this list being exhaustive , is prohibited.

Browsing the Site does not entail any transfer of intellectual property rights for the benefit of the User.
 
The Company grants the User a right of access and consultation of the Site only, under the conditions and terms provided for in these General Conditions. If Users fail to comply with the aforementioned requirements, the Company reserves the right to take any action against them.
 
15.2 The Site may contain hypertext links to third-party websites, over which the Company has no control.

Consequently, the Company declines all responsibility for the content of these third-party sites, the use that may be made of them as well as the content to which these third-party sites may refer.

The Company collects Personal Data concerning Users, in particular in the context of the creation and use of the space dedicated to rental, the offering of Services through the Site and through use of cookies.

The Company ensures respect for the privacy and Data of Users.

It undertakes to ensure that the information collected through the Site is processed in accordance with applicable laws and regulations. In order to know the conditions and terms of processing of his Personal Data by the Company, the User can consult the confidentiality policy available at the address https://www.wookids.eco/politique-de-confidentialite and/or contact the person in charge of this subject within the Company by email to the address ooki rent.by.wookids@wookids.eco or by post to the following address: WOOGISTIC, Nádražní 1132/23 664 12 – Oslavany, Czech Republic .

Any complaint or request for information relating to these General Conditions can be sent to the following address: ookisent.by.wookids@wookids.eco.
 
In the event of a dispute relating to the interpretation or execution of these General Conditions, the Company and the User will seek an amicable agreement. If the dispute relating to the interpretation or execution of these General Conditions between the Company and the User could not be resolved within the framework of a complaint previously lodged by the User, the Company puts the available to Users acting as consumers a mediation system in the event of disputes relating to the Services offered by the Company or concerning these General Conditions with a view to their amicable resolution.

The fact that the Company does not rely on the User for a breach of any of the obligations referred to in the General Conditions cannot be interpreted for the future as a waiver of the obligation in question.

If one or more stipulations of these General Conditions are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their validity. strength and scope.

These General Conditions are governed by Czech and European Union law.